Free Shipping

We offer quick free delivery within metropolitan Melbourne and very competitive rates for locations outside the metro zone. Our relationship with a network of couriers enables us to secure the lowest rates. Call (03) 9973 9342 for a quote today.

We guarantee delivery within 7 days for most products, with the following exceptions;

  • Power chairs will be delivered within 14 days
  • Tilt and recline chairs will be delivered within 14 days

Refund Policy

Scooters & Mobility Melbourne offer a 100% money back guarantee, no questions asked. Providing your order meets the following criteria;

  • Goods must be unused, undamaged and in new condition
  • The purchaser must contact Scooters & Mobility Melbourne within 7 days of receiving the goods (03) 9973 9342
  • Goods must be returned at the purchaser’s expense, either in person, or via the courier of their choice
  • Refunds will be issued only once the goods have been inspected and assessed

Payment Options

Purchase easily by adding your desired products to the shopping cart. Follow the prompts to finalise your purchase at the checkout. Payment can be made through our secure online payment gateway, powered by PayPal. You do not need to establish a PayPal account to use this service.

Options include:

  • PayPal
  • Visa
  • MasterCard
  • and direct deposit

Use the following details for direct deposit:
BSB: 633 000
Account Number: 131874703
Account Name: MobilityCare Pty Ltd
Bank: Bendigo Bank

Contact

Email us directly at info@electricscooters.net.au or submit a query through the online enquiry form. One of our knowledgeable staff will reply promptly.

Alternatively, call our showroom on (03) 9973 9342 to discuss any questions you may have about a product.

Customers are also welcome to visit us at our showroom located at 12 Marriott St Oakleigh 3166. Office hours are 9am – 5pm, Mon – Fri. Closed public holidays.

Warranty

All Scooters ship with standard manufacture’s batteries. These are covered by a flat 6-month warranty from the date of purchase. The advertised scooter price is always inclusive of standard batteries.
All aftermarket replacement Lead Crystal batteries are covered by a 36-month warranty. Note that Lead Crystal are replacement batteries. None of our scooters ship with these as standard.

All products are covered by the standard manufacturer’s warranty. This period is a minimum of 12 months from the date of purchase unless otherwise specified on the product page. Scooters & Mobility Melbourne honour all our obligations under the terms of each manufacturer’s warranty.

Privacy

All customer information is treated with the utmost security. Scooters & Mobility Melbourne do not provide any data to 3rd party companies or businesses. This includes information provided by you during the buying process. It also includes information received through website email promotion sign ups and enquiry submissions.

All financial transactions made through this site are done so through a secure online payment gateway powered by PayPal.